Store Policies and Notices
ALLERGIES: All products may use or have come into contact with peanuts, tree nuts, soybean derivatives, eggs, wheat gluten, milk, and other allergens.
Deposit and cancellation:
All orders require a 50% non-refundable deposit to finalize the order. Orders cancelled with more than 7 days in advance will be issued a store credit for the payment made. Orders cancelled 7 days or less in advance will forfeit the 50% non-refundable deposit, and receive a store credit for any remaining payment made. No credit card or cash refunds will be issued. Some credits may be subject to a deduction of credit card processing fees.
Every order is custom made just for you. We bake cake nearly every day and production is kept to a precise schedule. When an order is placed, we reserve time, production resources and staffing allocations for that order, subsequently, we may have turned away other potential business to fill your order.
Any changes to cake orders must be made 7 days or more in advance. Our baking schedule is set and ingredients are ordered at least 7 days in advance for special orders. Once ingredient orders with our distributors have been placed, they cannot be changed, and staff has been scheduled.
We accept all major credit cards. We do NOT accept checks.
Once a cake has been picked up by you or a designated party it is considered “accepted”. Refunds requested due to decorating style,
color shade choice or general decoration design will not be honored. Artificial light and sun light will change the intensity of colors, which is beyond our control. Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up are only offered if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards. Quality determination is at the discretion and sole decision of Cakes by Darcy.
Any orders picked up after our posted store hours will result in a minimum $30 late fee.
Wedding orders and orders requiring delivery must include a signed contract with specific cancellation and refund terms.
CLIENT’S RESPONSIBILITY: All product is the customers responsibility upon leaving the store. We recommend keeping the cake
on a flat surface in the car and refrigerate it as quickly as possible. Cake cannot be expected to hold up in extreme (driving or temperature) conditions. If a cake is damaged in transport, please call us and we can evaluate the cost of the repair. Repairs cannot be guaranteed. Depending on the extent of the damage, the original cake may not be suitable for repairs and may need to be replaced. In such instances, additional charges will apply, depending on product availability and production time.
Due to differences in digital device screen display, some colors may vary from screen to screen. Therefore, we cannot make guarantees on perfect color match without an actual swatch in hand.